Oversees the daily operations & employee performance in assigned venue.

Principal Duties & Responsibilities:

Enforces performance standards, policies and procedures as they relate to the venue operations.
Ensures smooth and efficient operations on a continual basis.
Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances.
Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs.
Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs.
Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.
Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills.
Listens to, evaluates, and handles guest complaints in a courteous, professional manner.
Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner.
Serves as Restaurant Manager in the absence of the venue manager.
Supervises employees in assigned venue.
Ensures all disciplinary actions abide by guidelines set forth by Human Resources.
Maintains knowledge of property information, including memorabilia.
Supervises all food venue Hard Rockers.

Other Duties & Responsibilities:

Upholds the Mission Statement - We create authentic experiences that rock.
Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
Lives by the Hard Rock Values!
Attends BEO Meetings weekly, Keep all BEO updated.
Ensures grats for wait staff is completed on time and within guide lines.
Assists with set up and break down of functions.
Completes floor plans for banquets and contract labor to perform set up and break down task.
Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order.
Surveys guest operating supplies on hand to include paper goods and plastic wares.
Maintains banquet service manual.
Ensures all linens are ordered for events.
Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file.
Maintains and updates service standards manual and assure it is used.

Knowledge, Skills, and Abilities Required:

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.
B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.
C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High School diploma general education (GED).
Associate's degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience.
Two to four years experience in a gaming or hospitality F&B operation preferred.
Previous cash handling experience required.
Must be very detailed oriented.
Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications.
Data entry skills preferred.
Must have basic mathematical skills. Must be able to add, subtract, multiply and divide.
Must project a professional and positive image.
Must have a high level of energy
Excellent interpersonal skills.
Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Must have basic computer skills, including casino systems and Microsoft applications.
Ability to work a flexible schedule which includes weekends and holidays.

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
Counterfeit Currency Prevention
Cybersecurity Awareness for the Workplace
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction Overview
Title 31 SAR Incident Reporting Awareness Training*
PCI Credit Card Fraud Prevention
Sexual Harassment Awareness for Frontline
TRMG Title 26 & Form 8300 for Non-Casino Departments *

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing F Extreme Cold O
Walking F Extreme Heat O
Sitting F Temperature Changes O
Lifting F Wet O
Carrying F Humid O
Pushing F Noise O
Pulling F Vibration O
Climbing F Hazards R
Balancing F Atmospheric Conditions R
Stooping F Cigarette Smoke R
Kneeling F
Crouching F
Crawling F
Reaching F
Handling F
Grasping F
Feeling F
Talking F
Hearing F
Repetitive Motions F
Eye/Hand/Foot Coordination F

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort
_____ Light work
_____ Medium work
_X___ Heavy work
_____ Very heavy work

Ability to work a flexible schedule which includes weekends and holidays. (preferred)
Two to four years experience in a gaming or hospitality F&B operation preferred. (preferred)